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Paypal Credit downloading payments as charges instead of credits

My PayPal credit account was not syncing for weeks. Tonight, when I reset the account, it downloaded all of my payments as charges instead of payments. Has anyone else experienced this issue?

Comments

  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello @Tammy Van Buren

    Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

    Since the account was reset, are the payment transactions continuing to download as charges?

    If so, we will need to investigate this matter further and review the transaction data as it is being transmitted from the Financial Institution to determine the root cause of this behavior.

    If this issue is persisting, please contact Quicken Support for assistance with some advanced troubleshooting steps, including a review of the log files that contain the raw transaction data.

    Please let us know how it goes with Support, thank you.

    Sarah
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