"Important upgrade required for bills" not working

One Step Update Settings screen, "Important upgrade required for bills", Click "Go to Online Bills", list of billers - 2 billers identified as needing to be removed, process of removing offending billers just does not work
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I have a bill below that will not work. I click remove. Window pops up, I hit OK, it says it is removed. It is not.
I chat into support a week ago. We try validate. Super validate. Nothing works. Sign in. Sign out. Reboot, etc. They say they will remove in 72 hours. A week goes by. Not removed. I chat in again. They say the request was never made, though they see my ticket.
At this point, I am stuck. I need this to work. I am currently online with chat support again. It's been already 5 minutes since she said she was checking the cases. No response yet.
Backup 2019 file
Uninstall Quicken 2019
Reinstall Quicken 2017
Restore backup file from 2019
Delete the biller!!!!!
Make a backup of the 2017 file
uninstall 2017
Install 2019
Restore the 2017 file
Voila, no more offending biller. Crazy.
- My file's problem
- Not a bug
- You can probably count on one hand the number of people with this issue - so they don't classify that as their software's problem
And that my options are to:
1. Ignore it
2. Start a new Quicken file
3. Load a backup from before it started appearing (months/years ago) and start over from there.
Willing to try the solution listed above, but can anyone else confirm that they got this solution to work?
If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.
Still not working?
Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
Also please review https://www.quicken.com/support/quicken-online-bill-center-errorsPlease perform all the steps in this document:
Troubleshooting 101 - Fixing Software Installation and Data File Problems
"Quicken does not support this biller for now, or the information entered is invalid. Please remove this biller"
I click on remove, and the program reports the bill was removed successfully, but the biller does not actually get removed.
Additionally, I have two instances of the same AT&T biller. Quicken tells me the first instance needs to be removed, but the second line is "Verified". I can't remove it either though.
Can you explain how to resolve these issues?
One bill in the following list has a message in a red box that reads "Quicken does not support this biller for now, or biller information is not valid. Please remove this biller" followed by a 'remove' link.
No matter how many times I use the link and receive the message "...account was successfully removed" the account does not get removed, and the 'Attention' message does not go away.
Has anyone seen this problem or found a solution?
So, quicken, get it fixed and give a detailed explanation of why it’s broken
Quicken: Quicken Deluxe 2020 R23.14 (US Version)
Build: 27.1.23.14
Membership: Membership is valid
Source: Installed from download
OS: Windows 10 Version 1903
OS Build: 18362.476
Network: Cable
Thank you for taking the time to report this error message and behavior to the Community, although I apologize for any frustration or inconvenience experienced.
We would like to investigate this matter further and are asking that those who are affected by the "Important upgrade required for bills", Click "Go to Online Bills" message who are unable to remove the biller or complete the upgrade process to please assist in investigating this issue by submitting your log files and a sanitized copy of your data file.
If you are willing to assist and provide your information, please open Quicken and go to the Help menu > Report a Problem option.
In the Report a Problem window, please enter "Attn: Sarah" in the subject line, include a brief description of which biller(s) cannot be removed, mark the boxes for the following files and when ready click "Send to Quicken".
Log Files to Select:
Sanitized Data File
Connlog.txt
OFXLOG.txt
QCSLog.txt
SyncLog.txt
Once sent, please just reply here to let me know so I can locate the report in the system.
Thank you,
Sarah