ezcardinfo.com - repeatedly locks my account - authentication ?

This is basically the same complaint as https://community.quicken.com/discussion/7793756/ezcardinfo-com-repeatedly-locks-my-account, which was never answered.

A Visa account serviced by ezcardinfo.com used to download fine into Windows Quicken Premier R21.17 (just updated today). At some point in time, when I try to update the account, it activates the account security and fails. When I login to the website, my account is locked, and I need to call their support and have it unlocked. All is fine until the next Quicken attempt, then Lock City.

I can get around this by downloading transactions directly, but this seems like a problem for lots of folks and is sure not how this is supposed to work. Smells like the security questions are not being handled by Quicken correctly.

Any ideas?

Best Answer


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