Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

401K - adding a account

I've been attempting to add my 401K account; it had been active and working but about a month ago stopped updating. I deleted and then was attempting to re-add the account. I get the following error 'Sorry. We encountered an error. (It's not your fault).' I've attempted this again over the past two weeks without success. Is there a known issue? I'm operating w/Quicken R21.17.


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Deleting an account register together with all its transactions in order to solve a download connection problem is not the way to solve this problem. It's only going to create a deep hole.
    Usually, deactivate and reactivate should solve the problem, unless it's an issue with the bank.
    I recommend you restore a data file backup taken before you deleted the account and then resume troubleshooting from there.

    In case of transaction download problems

    Please provide more details.

    What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken version. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

    Quicken for Windows users: If you feel like beginning to troubleshoot this yourself, please read and follow instructions here:

This discussion has been closed.