anyone out there with error 103 invalid credentials with Alliant CU

when using quicken on my MAC I receive login error 103 invalid credentials but the Alliant CU web and my Login credentials are fine

Answers

  • imbutafoolimbutafool Member ✭✭
    Yes. This has been happening to me. I'll receive the error for two/three days. Then it will work for two/three days. I try "disconnecting" and "reconnecting" one of my accounts, but I am not sure if it's making a difference or if it just start working on its own. Getting pretty frustrating.
  • UKRUKR SuperUser ✭✭✭✭✭

    If this doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • Hello All,

    There is an active Alert for Alliant Credit Union resulting in the reported errors. 

    Please reference this Alert for more information. 

    If you would like to be automatically notified of any updates regarding this issue, please bookmark this Alert by clicking the yellow star in the upper right corner.

    Hope this helps!

    -Quicken Natalie
    -Quicken Natalie 
     
  • bfrankbfrank Member ✭✭
    Any update on getting Alliant Credit Union fixed?
  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello Bfrank,

    The issues with Alliant Credit Union are still ongoing at this time.

    We don't have an ETA on when to expect this to be resolved but we are working to resolve this as quickly as possible.

    If you haven't already, please bookmark Alert to be notified of any updates that will be added to alert.

    Thank you!
    -Quicken Tyka
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