Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Why does Quicken close when I click "investing" at top of budget screen?

The budget screen is my startup screen and budgeting works fine. I cannot get to my portfolio screen from there. Clicking the "investing" button closes the program instead of presenting my portfolio. This problem started around September 1, 2019. Version R21.17 I can get my investment reports so I know the data is still there. I just can't get to the portfolio screen. Any ideas? Do I have to reload the program?

Comments

  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    I would start with validating your data file to check for errors or corruption. File>File Operations>Validate.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • kenbear
    kenbear Member
    did validation. no problems found.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello @kenbear

    Thank you for the response and confirming that a validation has been completed, although I apologize that you have not yet received a follow-up response.

    As a test, please temporarily change the startup screen from the Budget to another view, such as the Home tab. (Edit > Preferences > Startup > Startup location)

    Once changed, please close and re-open Quicken and attempt to access the Investing tab - does Quicken still close?  Or does the Investment tab load correctly?

    Please let us know, thank you.

    Sarah
  • kenbear
    kenbear Member
    I opened Quicken with it set to open on the "tips & Tutorials" page and when I click "investing," the screen goes blank and I'm out of Quicken. The same applies when Quicken is set to open on the "home" page. I can still do reports of my investing information but I would like to see that Portfolio screen. There may be other limitations but I have not looks for them yet.
  • Quicken Sarah
    Quicken Sarah Administrator, Moderator mod
    Hello @kenbear

    Thank you for trying and posting back with the results of the test.  Since this behavior is persisting, I would recommend contacting Quicken Support for assistance with some advanced troubleshooting steps and/or possible escalation to our product teams for further investigation.

    Support also has the ability to connect to view your computer screen (view only, they cannot take control) to see what is happening and help troubleshoot in real time.

    Please let us know how it goes with Support, thank you.

    Sarah
  • UKR
    UKR SuperUser ✭✭✭✭✭
    What edition level of Quicken Windows are you running? Starter Edition, Deluxe, Premier, Home&Business? Click Help / About Quicken to get this information.

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems


Sign In or Register to comment.