Fidelity NetBenefits - Error OL-295-A - might be VPN usage related

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Answers

  • BostonDriverBostonDriver Member ✭✭
    edited October 26
    I tried to disable and re-enable with no luck. Has anyone from quicken chimed in on this thread? (removed)
  • BostonDriverBostonDriver Member ✭✭
    Why does NetBenefits STILL show up in Online Center? I reset the account. Shouldn't I be setting up all over again?
  • imdone003imdone003 Member ✭✭
    I feel like I just won the lottery. I try the 'update again' button on my Fidelity and up popped a message about having to deactivate 'American Express' accounts for Quicken. I haven't used American Express since 2016, but I did still have a Quicken account for it, so I deactivated it through this process: https://www.quicken.com/support/required-update-american-express-accounts-august-2019
    Right after, I tried my Fidelity account (which I haven't been able to download transactions since 9/13/19). BAM!! All my transactions showed up. Worth a try for everyone who is still having problems...
  • BerndRunnerBerndRunner Member
    That was some kind of coincidence, my access is still not working, even if I tried your workaround....
  • gattacagattaca Member ✭✭
    Hi, I've been struggling with this for 2 months... My Fidelity NetBenefits updates stopped working sometime after 03 Sep 19. All other banks etc... no issues. I kept hoping it would "fix itself" - nope OL-295-A over and over. Since I was running Quicken 2017, I even upgraded to the "subscription model" - nope, no change. I had disabled Norton, no change.

    Then today I called. Fidelity NetBenefits had no record of there being any problems with their downloads. The person was trying to be helpful but only had the script. She did lodge a ticket.

    After I got off the phone, I had the idea to also look at WebRoot which does blocking and filtering of Websites in real-time. This think has an "Identity Shield Protection" blocker which filters / prevents personal information, from being offloaded via your browser. So I disabled that option. I then reset my NetBenefits account connection in Quicken 2019 and low and behold, my updates started working again immediately.

    @(*@(*@* unbelievable -WOW.. I generally keep stuff like this OFF but they must have done some sort of update or I missed it and flipped the setting.

    So I'm suggesting you also look at anything like this sort tooling whether it be Norton, WebRoot, MalwareBytes, ... YMMV.
  • mick0mick0 Member ✭✭
    I too am getting the same error code. Haven't downloaded anything from Net Benefits since the end of August.
    I don't have a VPN either.
    I am able to download Fidelity IRA info which is actually linked at Fidelity with the 401-k account. When I use my login info I can access either account on the Fidelity website.
    Very frustrating to say the least since I have done nothing different on my end.
  • gattacagattaca Member ✭✭
    That is correct. Fidelity has been reported to work fine - it's the stuff going thru Fidelity NetBenefits that's having issue. As I stated, check your other items which may be blocking stuff... all these packages are scanning and blocking stuff. You may want to turn off stuff and retest. That's how I figured out it was WebRoot's "Identity Blocker" screwing with the connection. Peace.
  • BerndRunnerBerndRunner Member
    I am running Norton Antivirus, I disabled Auto-Protect and the Smart Firewall, no change, I still get the same error. I even upgraded to the latest version of Quicken and there is not change
  • BerndRunnerBerndRunner Member
    *no change*. Doesn't matter what credentials I put in either, it never even gets to establishing a connection to Netbenefits.
  • ps56kps56k SuperUser ✭✭✭✭✭
    edited November 8
    Just as a comparison -  the IP address of each entry....
    looks like totally different servers -
    07776    07776    07776    Fidelity Investments    http://www.Fidelity.com    (800) 544-7931    http://personal.fidelity.com/misc/partners/quicken/disclaimer.shtml    ACTIVE    ACCOUNTINFO,INVESTMENT&DIRECT        
    IP =
    PING 104.106.177.177
    PING 104.98.170.79

    10482    10482    10482    Fidelity NetBenefits    http://www.401k.com    800-581-5800    http://www.401k.com    ACTIVE    ACCOUNTINFO,INVESTMENT,401K&DIRECT  
    IP =
    PING 155.199.34.104
    PING 155.199.34.104

    BUT.... the www.401k.com -
    redirects to --> https://nb.fidelity.com/public/nb/401k/home
    IP =
    PING 23.67.101.149







    Quicken 2019 Deluxe - Subscription - Windows 10
  • I tried to access my 401(k) again today, and magically it worked. No change on my site. no new software updates.
  • ScatrScatr Member ✭✭
    Bernd, glad it started working for you. I know how frustrating this process is and I hope that there is no one else experiencing this issue. I strongly believe there is nothing that you can do once the basic troubleshooting is completed, other than waiting and hoping that Fidelity does something on their end that restores it for you.

    At this point, now every time I refresh my NetBenefits data, I am half expecting it not to work, and I'm relieved when it does.
  • qNerdqNerd Member
    I just solved my problem with Fidelity NetBenefits 403(b) account.

    If your 403(b) account has multiple mutual funds in it: In Quicken, add a new account : a BROKERAGE account. Financial institution is Fideltiy NetBenefits. Next ask quicken to download transactions. It will find the 403(b) account and ask you if you want to link it to your existing account in Quicken ... say yes. All is well now.

    Bottom line appears to be that your current Quicken account thinks it is a single mutual fund, but NetBenefits thinks it's a brokerage account.
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