Sign in / log in - Quicken 2017

bhuang6
bhuang6 Member ✭✭
I got a new computer... instead using my 2017 Quicken CD, I downloaded it via the internet.
I can't get out of the "sign in" screen... it keeps asking me to sign in... then it gives me an error message "quicken's online service is unavailable at this time, please try again".
i have not been able to use Quicken in 2 months, I called their support a couple of time, spent over an hour, still can't get it fixed.
HELP
Tagged:

Comments

  • splasher
    splasher SuperUser ✭✭✭✭
    Sounds like it did not update to the latest patch release, so go to this link,  Quicken Updates , download and save the 2017 patch release, then execute that patch release.

    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • bhuang6
    bhuang6 Member ✭✭
    tried it but didn't work.
    oh the phone with the tech for over 2 hours... nothing works
    new ID - also didn't work
    HELP
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Are you using a VPN by any chance?
    Quicken Subscription HBRP - Windows 10
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    Can you log into the Quicken.com website -
    That would be the first thing to verify - that you can log into your Quicken account -
    Quicken Subscription - Windows 10
  • splasher
    splasher SuperUser ✭✭✭✭
    What is shown when you do Help->About Quicken ? x.x.x.x
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • bhuang6
    bhuang6 Member ✭✭
    no problem with my Quicken IP
    not using VPN
    just spent 2 hours with Quicken Help Desk... but no go

    the only 1 thing i can think of ---- i bought my laptop in taiwan, does it matter? window was in chinese, but change it over to english now
  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    Is your Region set to United States?
    Quicken Subscription HBRP - Windows 10
  • splasher
    splasher SuperUser ✭✭✭✭
    bhuang6 said:
    no problem with my Quicken IP

    I wasn't asking about your IP address, the x.x.x.x is the format of the Quicken build that is displayed when you do  Help->About Quicken like I asked.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • bhuang6
    bhuang6 Member ✭✭
    @splasher - Version R19.7 Build: 26.1.19.7
    @Greg_the_Geek - region is set to the US
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    where are you physically - as per your Internet connection -
    Quicken Subscription - Windows 10
  • bhuang6
    bhuang6 Member ✭✭
    @ps56k --- MN, USA
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello bhuang6,

    Sorry, to hear that you're experiencing this trouble.

    I see from one of your support contacts that you were planning on reaching out to Windows for assistance.

    Were you able to contact them? At any point did you try creating a new admin?

    Let us know!
    ~~~***~~~
Sign In or Register to comment.