quicken crash at startup after installing update r21.17 (edited for readability)

richard4
richard4 Member ✭✭
after installing the update on 9/7/19 I kept getting quicken crashes on startup. called quicken and they led me thru reapplying the update to no avail and then unstalling and clean reinstalling quicken which seemed to work but 4 hours later the crash was back. over the last couple weeks reapplying the patch helped sometimes. also doing the no file startup and then opening the file worked once. the final solution which I finally found was to run quicken in compatibility mode windows 8. problem solved. runing win 10 update 1903 which itself has been causing random reboots independent of quicken.

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  • UKR
    UKR SuperUser ✭✭✭✭✭

    Validate your Quicken data file. It may have become damaged because you had multiple crashes while running Quicken. Repeated crashes may eventually render a data file broken beyond the repair capabilities built into Quicken.

    Please run this exact procedure, skipping no steps:

    - Make a copy of your data file: Click File / File Operations / Copy.  Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file.  (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
    - If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes".  Note: This may cause some data loss.
    - Open the copied file in Quicken.

    - Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild".  Click OK. Let it run.

    - Fix any errors logged as not repaired by Quicken.

    - Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
    - Again fix any errors logged as not repaired by Quicken.

    - Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.

    - If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
    https://www.quicken.com/support/how-backup-or-restore-your-quicken-data


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