Bill Reminders skipping months - still not fixed after R22.xx

Lisa Bynum

I updated Quicken and now have R22.12. I moved all the October bill reminders that had skipped to November back to the correct October dates. I closed Quicken. Opened it back up and most of the bills stayed but several jumped ahead to December and January 2020. So, it's still broken.

Rich

This is the second or third time that I've updated Quicken (currently R22.12) and the due dates of a number of upcoming bills were changed from November 2019 to April 2020. It requires that I go to the "Income and Bill Reminder" page and change the dates. Why does this happen?

ps56k

try re-boot Windows

Lisa Bynum

Yes, I did that before I posted my comments. The 2nd set I fixed (after the reboot of Windows and restart of Quicken) seem to still be showing the correct dates I'll have to wait until it's time to pay some of the October bills and see if they skip months again.

Rich

I posted the same problem in a different thread. Certain bills - not all - were changed from their November dates to next April. Next time it happens - and there will undoubtedly be a next time - I'll see if there's some commonality, i.e., the recurring due date changed to six months.

Scooterlam

Hi.

As a reminder, if you are editing your recurring bill reminders to correct for a skipped one, use the "Edit this instance and all future instances" option.  This "resets" your entire recurring bill reminder schedule.  

If you mistakenly use "Edit this instance" (easy to do - I have done in the past), you ONLY adjust the current bill reminder.  This could give an impression of a skipped reminder, as it brings forward only that reminder that you are editing (not the series of reminders).  So it leaves a "gap" in your payment schedule.

I'm not saying that there wasn't (or still is) a software issue, just sayin' that how a person corrects the bill reminder may continue to see a schedule skip!

So...to show how this is possible....

1.  Setup a test manual, recurring monthly, bill reminder.

2.  Set the test reminder date to 11.01 to simulate a skipped reminder that should have displayed on 10.01

3.  Save and verify that the test reminder is scheduled for 11.01 in the "manage manual bills and income" table.

4.  Now, you realize a "skipped reminder" and you select the 110.01 test reminder to correct it by using "edit this instance" and resetting the date to 10.01.

5.  In stack view or whatever view you use to pay bills from Bills and Income, either "pay" or "ignore" this test reminder now due on 10.01.  Once paid....

6.  Go back to "manage manual bills and income" table and you will see that the test reminder's next due date is 12.01.  This would appear that the 11.01 reminder is skipped to 12.01

So....what happens if you just "edit this instance" you are in effect pulling that 11.01 bill forward to 10.01 to pay it.  Then later, you realize there is no longer an 11.01 bill and the next schedule instance is 12.01, concluding the bill reminder was skipped.

For me, when editing bill reminders (monthly, quarterly et al.) I always use "Edit this instance and all future instances" to preserve the schedule.

Rich

Thanks, but when I corrected the skipped reminders I did edit "this and all future instances," not just the single instance. This is a program bug related to updates - due dates only convert to future instances after a software update.

redhed701

I have been having the same problem ever since I upgraded to the 2019 subscription version months ago. Now running v22.12. October reminders appear in Bill & Income Reminders window; I enter the transactions and send the payments by updating the account. Next time I open Quicken, the October and November reminders appear in the Reminders window. (I don't know why Nov 1 payments are being reminded on Sep 30 when they are set up to remind 10 days in advance.) I have paid several bills twice until I realized there was a bug. Very annoying, especially since the subscription is expensive and I should always have the most current version running.

System

This discussion was created from comments split from: Reminder window does not automatically update.

ps56k

Just noticed some anomolies - maybe old - maybe new - 
I'm now on R22.12 from R21.17

When looking at the "Bill and Income Reminders" screen,
I get 2 different impressions as to what is upcoming, paid, etc -

The "All Bills and Deposits" is missing some transaction line items... Received + Paid

The "Monthly Bills and Deposits" have those missing line items...
Compare these 2 screen grabs... looking for upcoming or whatever for October.

AND - some of these, of course, were showing up in November or December or ..
SO.. looking at the "All Bills..." screen,
I didn't know if some items were - .
- Due, Upcoming or Paid, Received, OR ---> MISSING because skipped to Nov or Dec

CharlieW

Reminders does not do as set to recur. They advance as they wish... updating to the R22.12 version has made it worse. Now every bill advances 7 months, instead of 1 month!

Roger M

Here is what I am seeing:

In the Bills and Income tab, I normally use the Stack view. My bills are in the correct order, and everything looks fine. Then, if I change to the Calendar view, and then change back to the Stack view, I noticed that some of the bill due dates have changed, and they are not in the correct order.

Changing between views does not correct the problem.

If I close Quicken, and then reopen it, all the bills are correct.

At least on my end, this looks like a bug in the way the bills are presented in different views.

I'm using Quicken Windows 27.1.22.12

db

Quicken updated to version R22.12. I noticed that my Chase credit reminder was missing from my upcoming bills reminder list. I also noticed my September entry was not in my register. I tried to add back the reminder but Quicken said it was already there. I also noticed my Citi credit card reminder was missing from the upcoming bills reminder list.
Has anyone else seen this and is there a solution?

klsut

I was reading the thread about this situation and Quicken said the was an update coming out. I have received the update but the issue still is recurring. I just would like to know how to get them deleted.

TMac

You can update an overdue reminder by selecting the specific reminder in the "Billing & Income Reminders" window, then using the "Ignore" button on the far right side. This will ignore the overdue instance of the reminder and advance the reminder's due date to the next scheduled occurrence.

Sounds like you're already aware of the current issues with Bill Reminders advancing properly to their next scheduled date - either not advancing at all when the payment is entered, or skipping ahead multiple periods. Just be wary of relying exclusively on Quicken bill reminders to keep track of your billing obligations.

klsut

TMac when I attempt to ignore or delete the reminder it doesn't really do it then it show up past due. I don't rely solely on the reminders, it is just irritating to see them in red all of the time.

MusicMan44 maybe if I just get rid of the bills ? :D

TMac

When you "ignore" the overdue reminder in the billing & income reminder window, does the due date change? You may have to "ignore" the reminder multiple times to remove it from overdue status.

For example - you have an overdue monthly bill that displays as due 7/30/19. Hitting ignore just once will only update the due date to 8/30/19, which is still overdue. Ignoring 2nd time updates to 9/30/19, still overdue... You'd have to ignore 3 times to update to 10/30/19 due date and out of overdue status.

TMac

A more efficient way to accomplish this - If you have a reminder that has multiple overdue instances, you'll see a drop down menu for the Ignore button on that reminder. Choose the option to "ignore all overdue reminders for this payee". That should move the reminder out of overdue status in just one click.

pmrussell892

don't rely on the reminders... Bahahaha.. Okay... I thought that was what they were put their for. Maybe make the software work as intended?

klsut

TMac I have done all that you are saying to do. Nothing seems to help. Thank for your suggestions tho.

TMac

So the reminder due date doesn't change when you hit the ignore button? Exactly which screen are you using when you attempt to ignore the overdue reminder? The "bill & income reminders" window I'm referencing can be reached multiple ways:
- <ctrl> + J
- Tools > Manage Bill & Income Reminders in drop down menus
- Manage Bill & Income Reminders in icon bar (with $ and bell figures)

klsut

No the reminder due doesn't change, just the red ink goes away until I go out of Quicken and come back in. There are more than one past due of the same bill. I even deleted the whole reminder for that one bill and the past due reminders never went away. The other account won't even let me delete the reminder.

TMac

If you've not already done so, have you tried doing the above on the "all bills & deposits" tab of the Manage Bill & Income Reminders window?

It's odd the due date won't change after ignore and/or overdue reminders remain after the reminder has been deleted. Most current bill reminder issues involve failure to properly update due dates, but have not seen much about failure of the ignore function. Stranger things have been happening as you may have read in other bill reminder posts. It's possible you have some software or data corruption.

There's a process that can help resolve/repair corruption issues. It takes a little time & effort, but at least eliminates software/data corruption as a possible cause if there are no other apparent solutions. I'll posy back here if I see other posts of similar issues and resolutions. I'll leave it up to you if you want to undertake it - see below.

Troubleshooting 101 - Fixing Software Installation and Data File Problems - https://community.quicken.com/discussion/7851545/faq-troubleshooting-101-installation-and-data-file-problems-quicken-for-windows

klsut

TMac thank you for the info, I will go to that link and see if that will work. Thanks again for your help. Oh just a little more on those reminders, the amounts that I pay now have changed and these reminders are from old payments amounts so that is why it is so frustrating also. :/

ps56k

klsut said:

I have received the update but the issue still is recurring.

just so we know -
What Quicken version are you now running..... -- Help -- About Quicken

klsut

ps56k I am using the Quicken Subscription with the R22.12 update. I did the link that Tmac referred to and from the looks of it, what I did may have worked but now I need to reschedule my reminders.

clamage45

Quicken Deluxe R22.12, Windows 10: Since the last two updates I have been seeing the same problem reported by various people above: Bill reminders skip ahead one or more intervals after paying a bill when you next open Quicken.

To reproduce: Have a number of reminders, weekly, bi-weekly, monthly. Pay some bills. Close Quicken. Open Quicken, notice that some reminders have skipped one or more intervals. For example, pay a monthly bill due on the 10th of each month. After closing and re-opening Quicken, notice there is no reminder for next month, but there is one 2 or 3 months ahead.

(rant-removed)

KleinDaniel

Sarah, Quicken Admin, shut down the last discussion I participated in about this topic saying R22.12 would fix this months-old problem that is experienced by many. The update did not fix it. Some, not all, bill reminders, fail to update correctly after the bill is paid. Sometime it skips one month, sometimes three or four months. There is no rhyme or reason. Updating the entry does not repair it. Deleting the entry and setting up a brand new entry does not repair it. Validating the database has no effect. Please, Quicken, pay attention to this problem. It has been happening for months and months. It can cause some people to miss bill payments. It is a serious issue, and deserves high priority.

gobig

> @gobig said:
> > @QWMax said:
> > With all the changes going on in Bills & Income reminders, this area of quicken has become very unstable, for me at least. Over the years it has worked as expected but now I have several issues occurring randomly.
> >
> > 1) random double entries in registers
> > 2) Scheduled bills not appearing in All Bills & Deposits (although trying to add tells me it already exists)
> > 3) Linked to Biller column says "Link it now" however it is linked and clicking on the bill row changes the message to the biller it is linked to. Moving to another row (unhighlighting) changes it back to "Link it now"
> > 4) Although bills are due monthly, I recently have seen several skipping the next month and suggesting the next due date is 2 months away.
> >
> > Maybe I am the only one seeing these issue? What used to work flawlessly now behaves erratically and is undependable.
>
>
I am also experiencing issue #4 above. The B&I list is my ONLY reminder for several bills since no paper bill is supplied and some billers do not send eReminders. I have relied on this list for years without any issues until this bug came up earlier this year. I have made a couple of payments late and was charged fees because the next scheduled due date skipped out two or three intervals and I was not reminded. PLEASE FIX IT!!

PS - I use Deluxe 2019 R22.12, Build 27.1.22.12

terzogenito

Running Quicken Deluxe Windows R22.12 and am having a similar issue. I click "Ignore" in both the account "Bill and Income Reminders" and Tools ==> Manage Bill and Income Reminders and the reminders will not go away. I finally just entered them into the register and then deleted them, now a few days later they are back.

TMac

klsut - did Quicken data copy/validate process create a lasting fix for your issues, or do you still see reappearing reminders and inability to ignore? Your fix may also be solution for terzogenito...