UPDATED 9/25/19 Mobile Sync Error - Invalid id 0 for parameter coa.id

Quicken_NatalieQuicken_Natalie Moderator mod
edited September 26 in Alerts
We are receiving reports that some Quicken for Windows Users are experiencing an "Invalid id 0 for parameter coa.id" error when syncing to mobile.

This is an emerging issue and we are working on a fix, however, there is no ETA on a resolution as of yet.

If you are willing to share your log files with us to help resolve the issue, please follow these steps:
  1. In Quicken go to Help > Report a Problem
  2. Select Mobile Sync as the Category from the dropdown menu
  3. Write "QWIN-16128" in the Subject line
  4.  Please include a screenshot of the error, do not uncheck any boxes, and then click Send to Quicken.
If you would like to be automatically notified of any updates regarding this issue, please bookmark this Alert by clicking the yellow star in the upper right corner.

Thank you!

Alert ID: 7056472
-Quicken Natalie 
 

Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    edited September 27
    UPDATED 9/26/19 

    Thank you to all those who have submitted their log files for review. 

    Our Product Teams have been hard at work reviewing the information and working to resolve this error and have built a patch that should resolve this issue.

    If you are receiving the "Invalid id 0 for parameter coa.id" error when syncing to the Quicken cloud, please download the hot fix patch available here.

    Once the file has downloaded, click on it to open and extract the Zip file contents.
    Select the 27.1.22.15_Quicken.zip file > Quicken > DISK1 and double-click on the "Setup.exe" file to install the R22.15 hot fix.



    After installing the patch, please send a new "Report a Problem" submission, enter "QWIN-16128" in the subject line and include in the Description field if the patch resolved the error message or if errors persist.

    Thank you!
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    UPDATED 10/3/19

    Thank you to all those who installed the R22.15 hot fix patch, although we apologize that the fix did not resolve the "Invalid id 0 for parameter coa.id" error.

    Our Teams have been reviewing the submitted the log files and created a new hot fix patch R23.4 to resolve this error.

    If you are still receiving the "Invalid id 0 for parameter coa.id" error when syncing to the Quicken cloud, please download the hot fix patch available here.

    Once the file has downloaded, click on it to open and extract the Zip file contents.

    Select the 27.1.23.4_Quicken.zip file > Quicken > DISK1 and double-click on the "Setup.exe" file to install the R23.4 hot fix.



    After installing the patch, please send a new "Report a Problem" submission, enter "QWIN-16128" in the subject line, Check all listed files, including the sanitized copy of the data file (if you are willing to share with our Product Teams for debug purposes) and include in the Description field if the patch resolved the error message or if errors persist.

    Thank you!
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