NEW 10/2/2019 TD Bank returns various connection errors with Direct Connect

Quicken_NatalieQuicken_Natalie Moderator mod
edited October 2 in Alerts
We are seeing an emerging issue where some Quicken for Windows users are receiving various connection errors when attempting to add or update accounts with TD Bank Online Banking - New when using Direct Connect.

We have identified a solution that seems to be working, and I wanted to share that here:

Step 1. Confirm the accounts are linked with Direct Connect
Step 2. Confirm the error in the ConnLog:
"The application has been denied access to the server. Try again now, or wait and try later"
Step 3. Confirm the error in the OFX Log: 
<Token>-1
Step 4. Navigate to the Online Services tab and look for Direct Connect Bill Pay (not Quicken Bill Pay). ONLY deactivate the Bill Pay connection

Following these steps should resolve the issue. However, if any errors persist, please contact Support for further troubleshooting. 

If you would like to be automatically notified of any updates regarding this issue, please bookmark this Alert by clicking the yellow star in the upper right corner.
Thank you!

Alert ID: 7070496
-Quicken Natalie 
 
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