I worked with a person from Quicken support for almost 2 hours. She ran me thru how many different things, and just when we had everything up and running, quicken just closed. The rep told me to hold while she contacted a supervisor to see if she missed something, and while on hold, the phone hung up. I am back to square one. I tried the last instructions, and still quicken "is not responding" is the message in the task manager.