Exceeded maximum number of datasets?

I see a few recent posts for this and it seems to affect Quicken 2017 and 2019.
The "answer" is to contact support.
Well I contacted support and this is what they said:

"Thank you very much for that information. In regards to the message you have been getting, this has nothing to do with your purchase or anything specifically with your account. This is a known issue that Quicken is aware of to be affecting all or majority of 2017 users. We are currently working on a fix but no ETA. We would ask for you to please give us some time while the issue is resolved. We are aware that this message is not affecting Quicken in any other way."

So perhaps this shouldn't be "marked as closed" and left open as a "top/known" issue? It seems rather odd to be told to contact support only to be told that there's nothing they can do and they're working on it.

Answers

  • ps56kps56k SuperUser ✭✭✭✭✭
    edited October 8
    I don't recall seeing an explanation of what is happening with users...
    What is it ???
    Do you have a lot of .....
    - QDF files,
    - or accounts being Syncd to Quicken Cloud
    - or ???
    Quicken 2019 Deluxe - Subscription - Windows 10
  • Kevin HurniKevin Hurni Member ✭✭
    One .qdf file
    There are 5 backups in the backup directory

    Nothing being synced to the cloud at all (if you go into the Preferences and look at the cloud accounts it shows nothing).

    Quicken Deluxe 2017
    Windows 10 Home Edition 64-bit

    I noticed that the posts on this community regarding the issue seem to have suddenly appeared in Sept. of 2019 which leads me to believe it was a server/account issue. Yesterday, Chat (Carmen) had said after I uploaded proof of purchase for my Quicken 2017 that they could fix the account. So today when I re-chatted (Fredy) and gave the ticket #, to verify they got the upload, that's the explanation that was given regarding the error message in the ticket opened yesterday.
  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello Kevin Hurni,

    Thank you for providing the details of this issue to the Community, although I apologize for any frustration you may be experiencing.

    Please take a look at this Support Article and let me know if it outlines the error that you are receiving. If so, I apologize that you were given incorrect information from Support.

    Would you mind providing me with your case number(s) for any interaction(s) you've had with Quicken Support regarding this? I would like to review the details of those interactions for coaching opportunities that may be present. 

    I do, however, have to refer you back to Support to get this fixed. Support has the tools to walk you through the process and complete the necessary steps in order to resolve the error. I suggest mentioning the above-referenced Support Article to the Agent to clarify the issue that you're experiencing. 

    Thank you,

    Quicken Natalie
    -Quicken Natalie 
     
  • Kevin HurniKevin Hurni Member ✭✭
    So I've been able to narrow down my possible 'exceeded maximum number of datasets' issue to possibly this:
    Quicken Deluxe 2017
    R19.7 (mondo patch re-applied as well)
    Windows 10 64-bit Home

    Edit ->Preferences -> Cloud Accounts shows:
    "we could not retrieve your cloud account information ....."

    I followed this:
    https://www.quicken.com/support/configuring-firewalls
    and the section that says:
    "To determine if a firewall is blocking Quicken from accessing the Internet, on the Quicken Help menu, select Quicken Support. If you do not see the Quicken.com website, a firewall is blocking Quicken from accessing the Internet."

    I DO see the quicken.com website, so thus that means a firewall is not blocking Quicken from getting to the internet.

    Any other ideas that could cause this?

    I don't use any online stuff (download stuff from banks, etc) so other than the constant annoying pop-up (it's not just on startup, it keeps happening as I *try* to work with Quicken).

    Tech support chat said the "exceeded maximum number of datasets" is a Quicken 2017 program issue (not an account issue on their end).
  • Kevin HurniKevin Hurni Member ✭✭
    > @Quicken_Natalie said:
    > Hello Kevin Hurni,
    >
    > Thank you for providing the details of this issue to the Community, although I apologize for any frustration you may be experiencing.
    >
    > Please take a look at this Support Article and let me know if it outlines the error that you are receiving. If so, I apologize that you were given incorrect information from Support.
    >
    > Would you mind providing me with your case number(s) for any interaction(s) you've had with Quicken Support regarding this? I would like to review the details of those interactions for coaching opportunities that may be present. 
    >
    > I do, however, have to refer you back to Support to get this fixed. Support has the tools to walk you through the process and complete the necessary steps in order to resolve the error. I suggest mentioning the above-referenced Support Article to the Agent to clarify the issue that you're experiencing. 
    >
    > Thank you,
    >
    > Quicken Natalie

    Hi Natalie,
    The error message is the same, but the reason (in the article) is not. There have never been any mobile data files/accounts and no online/syncing of any kind. The error comes up immediately after launching quicken and several times during the attempted use of Quicken.

    I'll PM you the case # if that's OK, although not sure how. I'm actually doing this for my old boss (he's not very tech saavy). Otherwise I'll post the ticket # here.
  • Quicken_NatalieQuicken_Natalie Moderator mod
    edited October 9
    Hello Kevin,

    Thank you for providing additional information regarding the error!

    If you don't mind, I'd appreciate it if you'd send me your Quicken ID in addition to the case number(s) for your Support interaction(s) via private message.

    I will then check your internal User Profile for error messages that will help determine the course of action to take to resolve this, as well as look into the information and support provided by the Care Agent.

    I will go ahead and initiate the private message, so you'll just need to check your Inbox to respond:





    I look forward to hearing from you soon! :smile:

    -Quicken Natalie 
    -Quicken Natalie 
     
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