dfcu Financial transactions not downloading since 9/29/2019 - Quicken for Mac or Windows

I have not been able to download transactions into Quicken for Mac or Windows versions (subscription) from dfcu Financial accounts since 9/29/2019. Errors referring to server connections and recommendation to NO deactivate or reset in Windows is given. Anyone else have the same issue.

Comments

  • dheller1dheller1 Member
    I have the same issue, Quicken just gives me the run around....
  • UKRUKR SuperUser ✭✭✭✭✭

    Have you tried this yet (if your bank recently changed their website or password requirements)?

    How to refresh financial institution information (Branding, Q Windows only)

    Please read and follow instructions here:
    https://www.quicken.com/support/server-issue-troubleshooting

    If that doesn't resolve the issue:

    • It is the bank's contractual obligation to notify their Account Manager at Intuit Inc. of any changes to their websites and download functions in a timely manner before the change is implemented.
    • The bank also needs to notify their customers of this change and any actions that might be required by the customer to regain access.
    • If they didn't do that, complain to your bank's upper level management.
    • Also contact Quicken Support via Chat or Phone at https://www.quicken.com/support#contact-support  and report this Online Banking issue, so that Intuit Inc. can be notified of the issue.  Ultimately, however, the bank must work together with Intuit on solving this update issue.

    Please let us know if you were able to get this issue resolved (or not).


  • mfalzon1mfalzon1 Member
    In my Windows version, using Tools, Online Center, Refresh Branding.... process didn't work. Cursory review of the Log files don't immediately point to specific errors so will need to either approach DFCU Financial or work with Quicken Support to review the logs and go from there.

    So, for the Mac version, I assume again DFCU Financial needs to be contacted or work with Quicken Support to review the logs.
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