Multiple Citi credit card account updates

Cec Britton

I have 3 different credit card accounts with Citibank. All 3 cards are accessed using the same user identity and password. I am having a continual problem trying to get Quicken to download transactions and balances for the 3 separate accounts in Quicken. I am told repeatedly that the login information I have entered is incorrect yet I am 1000% sure it is not entered incorrectly. Something in the Quicken configuration is obviously wrong and is not being altered when I give it the correct information. How can I correct this messy and irritating situation without losing all the existing data I have on file for these three accounts?

jl747

What kind of credit cards are they. Such as Citi Double Cash or AA.

What type of Quicken connection are you trying to use?

See https://www.quicken.com/support/how-quicken-connects-your-bank

Are there any error messages?

What version of Quicken? Go to Help then About