Desktop Categories Not Syncing with Mobile App

Desktop categories do not sync with the mobile app. Anyone else have this problem or know how to fix it?

Comments

  • David ChristopherDavid Christopher Member ✭✭✭✭
    I looked at this a few days ago and decided I did not know what you mean to say. Your categories are uploaded to the Cloud everytime you sync. Only reason I can think of that some categories are not uploaded is that you use them in a different register than the registers (Accounts) you chose to have in the Cloud.  Take a screenshot of your problem and attach it here. 
  • Hi David,

    Thanks for the reply.

    When I compare a desktop entry from an account with a custom category, to the same entry via Quicken Online (or the mobile app), the custom category does not appear in the online interface. Instead, the category shows as a generic category provided by Quicken.

    Take a look at the snapshots comparing the desktop application and online application. Same account, same entries, same Quicken File. Tried and syncing it many times but to no avail.

    Thanks for the help!
  • JenniferJennifer Member
    I’m having the exact same problem and it’s infuriating to have to repeat category tagging. I’m switching to a new computer and have discovered that most of the Online Data is mis-categorized as Quicken seems to push the generic categories over-riding the ones I’ve already done on my old desktop application.
  • JenniferJennifer Member
    Let me add a bit to this. I have a lot of business travel in my expenses and have custom categories for this. Now my online view of the account shows ALL of these transactions as VACATION. Ugh! I need to do a report and nothing is correct online (and don’t have my new desktop yet set up).
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    Hello @Jennifer

    Thank you for taking the time to share that you are also experiencing an error when syncing, although I apologize for any frustration or inconvenience experienced.

    The Quicken Mobile and Quicken on the Web Apps are companion apps to the desktop software and do not have the full capabilities, functions or features that the desktop Quicken has.

    Due to this there are limitations in what information can, or cannot be, synced.  At this time Business data is not able to be synced with the Mobile or Web Apps, I apologize.

    For the categories that aren't syncing correctly, are they perhaps tagged as Business categories with assigned tax line items?

    Please let us know, thank you.

    Sarah
This discussion has been closed.