Checks print multiple times

I am running Quicken H&B 2017 for Windows, R19.7, build 26.1.19.7. The software has been updated recently, and I've also changed printers (to a Canon imageCLASS LBP214dw - great printer). Since these changes, check printing has gone haywire. I use the 3-up wallet size checks, and now whenever I print a check, it does so -- and then prints it a second time (on blank paper, after I've redirected the input tray). And the same for printing multiple checks -- works the first time on my manual fed check, but then prints at least once more on blank paper (after redirecting).

I'm also on Windows 10 Pro, version 1903.

Is this a Quicken issue, a printer/print queue issue, or Window issue? It's driving me nuts.

Thanks!
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Comments

  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    Hello @jderoy61

    Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

    If you are still needing assistance with printing checks in Quicken, please see the comment here, and let us know if this information helps to resolve this behavior. 

    Thank you,

    Sarah
  • skdonleyskdonley Member
    I have the same issue and it is a software issue. After checks print the pop-up window does not appear asking if they printed correctly. This causes Quicken to hang up and I have to C-A-D to shut the program down. When you reopen Q the checks are not updated because Q thinks they did not print. This has been going on for months.
  • skdonleyskdonley Member
    It is very frustrating. Q checks are printing but does not show that they printed in the register. (because the popup does not appear) The only way to shut it down is Q-A-D then I have to manually enter the check numbers in the register.
  • UKRUKR SuperUser ✭✭✭✭✭
    skdonley said:
    It is very frustrating. Q checks are printing but does not show that they printed in the register. (because the popup does not appear) The only way to shut it down is Q-A-D then I have to manually enter the check numbers in the register.

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    1) Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    2) How to Repair Printer Setup:

    Try resetting your printer definitions in Quicken and then redefine the printer:

    For Quicken for Windows versions 2009 and older:

    • Close Quicken
    • Use Windows File Explorer to locate and rename the file
      C:\Users\_username_\AppData\Roaming\Intuit\Quicken\Config\WPR.DAT to WPR.OLD
    • Now set up your printer again, as described below. The WPR.DAT file will be recreated next time you start Quicken.

    For Quicken for Windows 2010 and newer:

    • Click File / File Operations / Validate and Repair. Click "Reset Quicken Printer Settings", then click OK.
    • Now set up your printer (see below)

    Printer Setup (all versions):

    • Close and restart Quicken (might not be necessary, but it can't hurt)
    • In Quicken click File / Printer Setup / For Printing  and visit all selections as needed
      (a) for Reports,
      (b) for Checks,
      (c) for Invoices [Quicken H&B, RPM users only]
      and define your printer.

    If you're printing checks, do not forget to select the correct check style.

    • For 3-per-page personal size checks choose "Wallet Checks (Check 21 ...)", not "Wallet Checks" (unless you still use some very old stock from many years ago)
    • For 3-per-page business size checks choose "Standard Checks", not "Voucher Checks".
    • For 1-per-page business size checks with 2 stubs choose "Voucher Checks".
    • Canadian users need to choose between 2 layout styles, e.g., old style "Voucher" vs. new style "Voucher - Image ready".

    (Optional) If you are printing a logo (image) on your checks, click the Logo button and make sure that your logo image file is still where Quicken expects it to be.
    Also choose the proper features for printing partial pages when using 3-per-page stock.
    Users of continuous forms on dot matrix printers: Be sure to select "Continuous Forms" instead of "Page-oriented".

    Make sure that at least one of your printers is marked as Windows Default Printer ... doesn't have to be the one you want to use with Quicken, but you need at least one marked Default Printer

    In some of the newer versions of Windows 10 you may also need to do this:
    Go into Windows Settings or Control Panel, Printers & Scanners.
    Uncheck "Let Windows manage my default printer".


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