After installing patch R22.17, unable to open Quicken datafile that is password protected

mambrose99

After installing Quicken patch R22.17, when opening a password protected data file, quicken repeatedly prompts for the password. After giving up and clicking Cancel the data file opens up. There seems to be a serious bug in this new patch.

Quicken_Natalie

Hello mambrose99,

Thank you for bringing this issue to the attention of the Community, although I apologize for any frustration you may be experiencing.

If you have not already done so, I suggest performing a QCleanUI to resolve any potential installation issues from installing the R22.17 patch release. You may find the steps to do so here.

Please note that the process for performing the QCleanUI is complex and may require assistance. I urge you to contact Support directly if you do not feel comfortable proceeding on your own, or if you run into any issues along the way. Our Care Agents will be happy to help!

Thank you,

Quicken Natalie

Quicken_Natalie

Hello mambrose99,

Thank you for bringing this issue to the attention of the Community, although I apologize for any frustration you may be experiencing.

If you have not already done so, I suggest performing a QCleanUI to resolve any potential installation issues from installing the R22.17 patch release. You may find the steps to do so here.

Please note that the process for performing the QCleanUI is complex and may require assistance. I urge you to contact Support directly if you do not feel comfortable proceeding on your own, or if you run into any issues along the way. Our Care Agents will be happy to help!

Thank you,

Quicken Natalie

mambrose99

Thanks, that appears to have solved the problem - a complete uninstall, reboot, reinstall of quicken.