I tried back up the existing file using a shorter name. Existing back up file name is: C:\Users\Admin\Desktop\CHECKING_200810191.QDF-backup I tried deleting the 200810191 in the backup file name and received an error message. I am unsure as to how I reboot Windows. After entering information into Quicken I back the file up to the above named file. So I imagine that you are correct that I am using old data but I don't know how to change it.
I went to File and saved a copy using today's date. (Per your email message) Above you suggest selecting the data file, which I cannot find.
After clicking on my desktop and pressing Alt + F4 I get an image of a microphone! Sorry to be so dense about this but I would really like to get this right.
I downloaded the latest version of Quicken and installed it. It said that it would remove the old version, save my data and put it in the new version. This did not correct the problem. Rebooting Windows does not help; this problem has been existing for at least two years, maybe longer. It is getting very old and I really want to get it fixed.
I don't know how to shorten the file name. It currently is: C:/Users/Admin/Documents/Quicken the Backup file is the same with /Backup at the end.
Maybe at the end of the year I should quit this Quicken version, delete it from my computer and start all over again with a new version of Quicken? This way it won't have any of the memory from the old version. But I find it hard to believe that we can't fix it now. I just want it to remember my entries!