Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Huntington Bank download failing- Quicken encountered an online error OL-220-A

Since October 25 I gave been unable to download transactions from Hunting Bank due to OL-220-A. I am using direct connect. I have tried 'update now" and refreshing financial institution information (Branding). I called Huntington customer service technical support who claims there is no problem on their end.
Tagged:

Comments

  • UKR
    UKR SuperUser ✭✭✭✭✭
    Did you read and follow these instructions?
    If none of that works and if you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.



  • allenr5
    allenr5 Member ✭✭
    Thanks UKR,

    I didn't realize that I was eligible for Premium Support. So, I will call them if the problem isn't resolved by the end of the next business day.
  • allenr5
    allenr5 Member ✭✭
    edited October 2019
    I have read and followed all of the instructions at:
    https://www.quicken.com/support/error-message-ol-220-ol-221-ol-222-ol-223-ol-224-ol-225-or-ol-226-when-using-online-services, which [did] not resolve the problem.

    On October 29, 2019 I spoke with a rep from Quicken Premium Support with whom I shared my Quicken screen. He took me thru several trouble shooting steps that were unsuccessful. We reviewed the Quicken CONN LOG and he determined the problem was with Huntington National Bank based on several entries that contained "Parse error. Current object: Null Object." So, I then called Huntington National Bank back and the rep insisted that their IT department determined that the problem is not on their end. I asked to speak to a Huntington a manager and left a voicemail.

    I don't know what to do at this point besides close the Huntington National Bank checking and savings account and open new ones with USAA where I have investments and credit cards.

    I'd appreciate any recommendations.
Sign In or Register to comment.