ONGOING 11/11/19: 11/5/19 Comenity Bank/Comenity Branded Cards returns CC-502/102 Error

Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
edited 2:13PM in Alerts
We are investigating reports of Quicken for Windows and Mac Users receiving a CC-502/102 error code when attempting to add or update accounts with Comenity Bank and associated branded cards such as BJ Perks Mastercard.

We have opened a ticket with our service providers to investigate this matter and restore connections as soon as possible and recommend allowing up to 48 hrs before attempting to add/update accounts again.

If you would like to be automatically notified once this issue has been resolved, please "bookmark" this Alert by clicking the Yellow Star icon in the upper right corner.

Thank you!

Comments

  • Quicken_NatalieQuicken_Natalie Moderator mod
    edited November 6
    If you are unable to open the attached PDF, please see the list of affected providers here:

    Provider Name: 
    Abercrombie & Fitch Credit Card 
    Academy Sports+ Outdoors Credit Card 
    Adorama Credit Card 
    AdWords Business Credit Card 
    AKC Visa AKC Visa Card 
    Alon Credit Card 
    Alphaeon Cosmetic Credit Card 
    Alphaeon Ophthalmology Credit Card 
    American Home Furnishings Credit Card 
    American Laser Skincare Credit Card 
    American Signature Furniture 
    American TV Credit Card 
    Ann Taylor Credit Card 
    Ann Taylor Loft Credit Card 
    Ann Taylor Master Card 
    Anne Geddes Visa Credit Card 
    Annie Sez Credit Card 
    Appleseed's VIP Rewards Credit Card 
    Appliances Connection 
    Arhaus Furniture Credit Card 
    Ashley Stewart Credit Card 
    Avenue Credit Card 
    Ballard Designs 
    Barneys New York Credit Card 
    Bealls Credit Card 
    Bealls Florida Credit Card 
    Bealls Outlet Credit Card 
    Bed Bath & Beyond Credit Card 
    BED BATH & BEYOND MasterCard 
    Bedford Fair Credit Card 
    Bergners Credit Card 
    Big Lots Credit Card 
    Blair Credit Card 
    Blue Nile Credit Card 
    Bon-Ton Credit Card 
    Bon-Ton Stores Credit Card (Younkers) 
    Boot Barn Boscovs Credit Card 
    Boston Store - Credit Card 
    Brylane Home Visa Build.com Credit Card 
    Burke's Outlet Credit Card 
    Burlington Credit Card 
    BuyBuy Baby Credit Card 
    Carson's Credit Card 
    Carter Lumber DIY Credit Card 
    Carter Lumber Pro Credit Card 
    Carters Credit Card 
    Catherines Credit Card 
    Century 21 Credit Card 
    Chadwick's Visa Card 
    Chadwicks Credit Card 
    Childrens Place Credit Card 
    Childrens Place Credit Card - New Login(Comenity Capital Bank) 
    Christmas Tree Shops & That Credit Card 
    Christopher and Banks Credit Card 
    CHRSTMS TREE SHOPS and THAT MasterCard 
    Coldwater Creek CC - 2016 New Coldwater Creek Credit Card 
    Coldwater Creek Mastercard 
    Coldwater Creek MC - 2016 New Colombian Emeralds International Credit Card 
    Cosmeticredit Card 
    COST PLUS WORLD MARKET MasterCard 
    Crate and Barrel Credit Card (Comenity Bank) 
    Credit Connect CREDO Credit Card 
    Crescent Jewelers Credit Card 
    David's Bridal Credit Card 
    Dental Alliance (aka West Coast Dental) 
    Dental First Financing Credit Card 
    Diamonds International Domestications Credit Card 
    Dots Credit Card 
    Draper's & Damon's Credit Card 
    DSW Visa Card Dummy - Can use for other bank 
    Dwolla Credit Card 
    Eddie Bauer Credit Card 
    El Dorado Furniture Credit Card 
    Elder-Beerman Credit Card 
    Elite Client Account Explore Rewards Credit Card 
    Explore Rewards Visa Credit Card 
    Express Credit Card 
    Farmers Rewards Visa 
    Fashion Bug Credit Card 
    Fashion to Figure Credit Card 
    Floor & Decor Credit Card 
    Floor & Decor PRO Credit Card 
    Forever 21 Credit Card 
    Forever 21 Visa Credit Card 
    Friedman's Jewelers Credit Card 
    Frontgate Fuel Rewards Network MasterCard 
    GameStop PowerUp Rewards Credit Card 
    Gander Mountain Credit Card 
    Gander Mountain Mastercard Gardner-White Furniture Credit Card 
    Giant Eagle Fuel Perks Credit Card 
    Gold Violin Credit Card 
    Good Sam - Camping World Visa 
    Good Sam - Coast to Coast Visa 
    Good Sam Rewards Credit Card 
    Good Sam Rewards Visa 
    Goodys Credit Card - Beta 
    Gordmans 
    Gordons PLCC 
    Grand Rental Station Commercial Credit Card 
    Grand Rental Station Credit Card 
    Grand Rental Station Discover Credit Card 
    Grandin Road
    H3 WellnessPlus Card
    H3 WellnessPlus Dental Credit Card 
    Haband Credit Card 
    Harmon Face Values Credit Card 
    Harmon Face Values Credit Card 
    HARMON FACE VALUES MasterCard 
    HBP 
    HomePro 
    HealthiPlan Financing 
    HealthiPlan Medical Credit Card 
    Herberger's Credit Card 
    Home & Garden Showplace Commercial Credit Card 
    Home & Garden Showplace Credit Card 
    Home & Garden Showplace Discover Card 
    Home Shopping Network Credit Card 
    Hometown Brand Center 
    Hot Topic 
    Houzz Credit Card 
    Houzz Master Card 
    HSN Mastercard 
    Iddeal Jewelry Credit Card 
    Ideal Image Credit Card 
    Ideal Image VIP Credit Card 
    Ikea Project Credit Card 
    Ikea Visa Credit Card Cobrand
    Improvements Interval World Mastercard 
    J Jill Credit Card 
    J.Crew Credit Card 
    Jared The Galleria of Jewelers (Comenity Bank) 
    Jessica London 
    Jessica London Credit Card 
    Justice Credit Card (Comenity) 
    Kane Furniture Credit Card 
    Kay Jewelers Credit Card (Comenity) 
    KingSize Credit Card 
    Kohler Generators Credit Card 
    Land's End Credit Card 
    Land's End Visa Lane Bryant Credit Card 
    LaRedoute Credit Card 
    Legendary Pine Mastercard 
    Lending Club Patient Solutions 
    Lenovo Levin Furniture Credit Card 
    Lexus Pursuits Credit Card 
    Lexus Pursuits Visa 
    Lifestyle Lift Credit Card 
    LinenSource Credit Card 
    Little Switzerland Credit Card 
    Loft MasterCard 
    Lucky Brand M.E.S.A. Money Credit Card(Mobile Electronic Specialists of America) 
    Mandee Credit Card 
    Marathon Credit Card
    Marathon Visa Credit Card 
    Marisota Card 
    Mayors Credit Card 
    MedChoice Financial Credit Card 
    MedChoice Premium Credit Card 
    Meijer Credit Card 
    Meijer MasterCard 
    Merchant Funders Home Improvement 
    Metrostyle Credit Card 
    Modell's Credit Card (Synchrony Bank) 
    Modell's MVP Credit Card 
    Modell's MVP Visa Credit Card 
    Monterey Bay Credit Card 
    Motorola Credit Account 
    My BJ's Perks MasterCard Credit Card - Business 
    My BJ's Perks MasterCard Credit Card - Personal 
    My BJ's Perks World for Business 
    My Points Rewards Visa mycash Mastercard 
    -Quicken Natalie 
     
  • Quicken SarahQuicken Sarah Administrator, Moderator ✭✭✭✭
    ONGOING 11/11/19

    Hello All,

    This issue is on-going and all Quicken for Mac and Windows Users will receive a CC-502 error when attempting to add or update accounts with Comenity Bank or any of the Comenity Branded Cards.

    We are working with our Service Providers and Comenity to restore access as  soon as possible and apologize for any frustration or inconvenience experienced.

    To automatically receive notifications as updates and/or a resolution of this error is available, please "bookmark" this Alert by clicking the Yellow Star in the upper right corner.

    Thank you!
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