Identity question from [email protected]

I cancelled my old Quicken Bill Pay account, and opened a new one. They tell me my account is in "pending" status, and now 6 weeks after opening I received an email requesting: My SSN, a utility bill, a voided check, and a copy of my drivers license all sent to an email address! There is no way I would provide this information over the internet.

Has anyone else received such a request?
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  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello Bhamiliton,

    Thank you for taking the time to report your concern to the Community, although I apologize that you have not yet received a response.

    The email that you have received from Quicken Bill Pay is a legitimate request and is an attempt to verify your identity to ensure that no fraudulent activity occurs on your accounts.

    https://www.quicken.com/support/i-received-email-quicken-bill-pay-verify-my-identity-email-request-legitimate

    The email does give the option of providing the requested items by mail or fax, once these items have been requested to verify the identity a Quicken Bill Pay account may not be established until your identity has been verified.

    I hope this clarifies.

    Thank you,

    -Quicken Tyka

    -Quicken Tyka
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