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Some credit union checking account transactions don't appear in register

All transactions were successfully downloading, until the transactions for a scheduled transfer into my checking account stopped appearing. Then, transactions from a service provider who bills regularly stopped showing up. Other transactions still load fine

A manual export from the credit union website produces a file with all the transactions there and nothing obviously wrong or missing.

I found a post where it said to do a few things, which I tried but can't find the post again. I was trying to log in to see if I could bookmark it somehow when GetSatisfaction made me change my password and I lost the post. Would appreciate any ideas.

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Answers

  • pnwoldiepnwoldie Member ✭✭
    To follow up on this, I did have a long session with Quicken Support. It looks like the file is corrupted, so my plan is to start a new data file the first of the year after manually entering the missing transactions until then. It won't be the first time I've lost history due to a corrupted file in the last several decades. They don't seem to last more than a couple years.
  • UKRUKR SuperUser ✭✭✭✭✭
    pnwoldie said:
    To follow up on this, I did have a long session with Quicken Support. It looks like the file is corrupted, so my plan is to start a new data file the first of the year after manually entering the missing transactions until then. It won't be the first time I've lost history due to a corrupted file in the last several decades. They don't seem to last more than a couple years.
    Hmmm ... I must be doing something wrong then. My current data file has lasted for many years, without losing its marbles.
    Have you performed the file maintenance actions in Step (2) of this article, in the order described?

    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    That process, Copy, then Validate, then Supervalidate, has fixed many broken files. But it can't fix what it isn't programmed to look for, so it may not be the cure-all for what's wrong in your file. Please try it and let us know the outcome.
  • pnwoldiepnwoldie Member ✭✭
    Hi, thanks for the information. I did try the validation steps. It did flag some of the transfer transactions as bad and tell me to delete and recreate them, which I did. However, that caused additional transactions to become corrupt, so I restored to my backup. Also, there still are certain transactions that show up to be accepted, then disappear completely. I know that my Credit Union did a system upgrade a few months ago around the time all this started, and my account was old and had too few characters, so they had to do some kind of workaround. It's possible that something affected the file during that process. Maybe.

    An additional issue is that Quicken doesn't know what to do with an investment holding that was converted from Investor to Admiral shares, making it report the totals incorrectly. I dunno, I've spent a lot of time on this and it just doesn't seem worth it to keep trying to find workarounds.

    I've created a new file for 2020 and it will reach back into 2019 because the accounts download a certain amount of past transactions, but my plan is to just look at it starting from January 1 forward for the spending reports, and the old account prior to that. I find I don't look at the history that much unless it is right there, which is why it would be nice if I could keep a file going for years and years, but it always seems that some financial institution makes a change that corrupts the file (I think).

    Still, Quicken is the best solution I've found at aggregating accounts and being able to connect to the CU, brokerage, and credit card accounts reliably (knock on wood). Also, the spending history is useful if you stay on top of categorizing everything. It never has been any good at tracking the investment accounts. So I guess I'll reup this year.
  • volvogirlvolvogirl SuperUser ✭✭✭✭
    Vanguard Admiral?  To switch to Vanguard Admiral (I have several) you should use Corporate Acquisition (or the new Mutual Fund Conversion) and you have to manually calculate how many new shares you got for each ONE old share. Took me 3 times to notice that part.  So you may have to do some dividing on paper first. Don't worry if the price per share comes out fractionally different. Just be sure the # of shares and cost is accurate. Most of my conversions to Admiral were for all the same # of shares.  So I just changed the name and symbol.  One fund was so close I just did an adjustment and removed .176 shares.  I had 536.743 shares before and they converted in only 536.567 shares.


    If you have it set up as a Single Mutual Fund (SMF) you need to edit the account and change it to No. 

    See this thread FAQ: Convert Share Class for Mutual Fund …..
    https://qlc.intuit.com/questions/78879-faq-convert-share-class-for-mutual-fund

  • volvogirlvolvogirl SuperUser ✭✭✭✭
    Sorry that link is old.  Haven't found the new one.
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