OL-221-A (edited to include topic)

I changed my password but I still get the OL-221-A on my account

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Answers

  • ps56kps56k SuperUser ✭✭✭✭✭
    What version of Quicken - Help - About Quicken
    What bank are you trying to setup or download ?
    Quicken 2019 Deluxe - Subscription - Windows 10
  • Will this ever be corrected ? I did everything that had been suggested.
  • UKRUKR SuperUser ✭✭✭✭✭

    There's a possibility that, if your password contains special characters other than A...Z, a...z, 0...9, Quicken may not accept that because the bank didn't request Quicken / Intuit to allow special characters in passwords. Try using passwords without special characters, not longer than 16 characters.

    If that doesn't resolve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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