Wrong balances after syncing with mobile.

All of my balances in my checking accounts in Quicken Mac go haywire when I sync with mobile. Tried turning off mobile sync and turning back on and the problem just comes back. Thank goodness for backups because I would be lost otherwise. This is a gigantic problem for me because I rely heavily on the mobile app and now I can’t even trust it. Please respond ASAP. On the latest desktop release that I just received today, which did not correct the issue.

Comments

  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello GaryKantz,

    Thank you for taking the time to visit the Community, although I apologize that you haven't received a response.

    If you are still needing help with your account being overwritten, I would start by going to File > Save a Backup.

    I would then start by Resetting the Cloud.
    1. Go to Quicken > Preferences > Connected Services.
    2. In the Cloud Account section, click Reset.
    https://www.quicken.com/support/troubleshooting-quicken-mobile-companion-app

    Let me know how it goes!

    -Quicken Tyka
    -Quicken Tyka
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