Quicken won't download Citibank transactions?
Been using Quicken for years. This month, it simply won't download from Citibank - or recognize that it exists. When I hit one step update, it downloaded other accounts, but ignored that one. When I hit update for that account alone, it gives me One Step Update Settings screen with links to manage passwords and show passwords, and the vault doesn't have even have a Citibank Category (it has the other institutions). I look in the account info, and it says it's set up for direct connect. I hit reset account, and it pauses as if it's doing something, but nothing changes. I try "deactivate" (to try a manual reset), and it won't deactivate the online services - pauses, then same screen. I wish I could give screen shots here. Any ideas?