Getting app crash errors with quicken 2014 how can I fix can't use the product .
Quicken has been working and I have been using the product since 2000 now I started to have this app hang, and sometimes app crash errors. Reinstalled product did not fix the problem.
please help.
Thank you,
John
Best Answer
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1) Validate
After making sure you've installed all available patch files, validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file broken beyond the repair capabilities built into Quicken.
Please run this exact procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes". Note: This may cause some data loss.
- Open the copied file in Quicken.- Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild". Click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
- Again fix any errors logged as not repaired by Quicken.- Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
- If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data2) File InformationPlease provide more details about your Quicken data file.I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software actively accessing your Quicken data file while Quicken is running?
What is the complete file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?How much total RAM do you have installed?
What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.- Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF.To attach the image here, start composing your response. At the top of the text entry window you'll see a row of icons beginning with B I S
Click the landscape "Attach image" icon. It will allow you to select and upload the captured image file from your computer. The captured image will be inserted at wherever the cursor is located in the text.
6
Answers
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If you haven't already, I suggest you download and apply the Quicken 2014 Release 10 Mondo patch: http://www.quicknperlwiz.com/quickenpatches.html1
-
1) Validate
After making sure you've installed all available patch files, validate your Quicken data file. It may have become damaged over time or if you ever had crashes, hang-ups or loops while running Quicken. Repeated crashes may eventually render a data file broken beyond the repair capabilities built into Quicken.
Please run this exact procedure, skipping no steps:
- Make a copy of your data file: Click File / File Operations / Copy. Do not change any Copy Option settings. Save file under a new name in same folder as current Quicken data file. (The Copy process appears to be performing a record-by-record copy of the data file and not just a simple binary image copy. This has been reported as recovering some otherwise not repairable files)
- If Quicken reports an error creating the Copy file and you are using Q 2019 repeat the Copy process, but press and hold SHIFT and CTRL as you click File / File Operations / Copy. When prompted "Ignore errors that prevent file copy?" click "Yes". Note: This may cause some data loss.
- Open the copied file in Quicken.- Click File / File Operations / Validate and Repair. Click "Validate File" and "Rebuild investing lots", check to make sure the copied file is being validated. If you suspect that a damaged Quotes Price History causes your problems, also select "Correct investing price history" functions "Delete" or "Repair and Rebuild". Click OK. Let it run.
- Fix any errors logged as not repaired by Quicken.
- Click File / File Operations. Press and hold SHIFT+CTRL as you click Validate and Repair. The next popup should show "Supervalidate" somewhere in header or text. Click "Supervalidate File", check to make sure the copied file is being validated, click OK. Let it run. It might run for a while.
- Again fix any errors logged as not repaired by Quicken.- Now close and restart Quicken using this new file and try your failing action again. If it works, keep using the new file and abandon the old one.
- If that doesn't resolve the issue, you may have no recourse but to restore your Quicken data file from a Manual or Automatic Backup taken prior to the problem first occurring, if necessary going back to older backups until you find a file that does not exhibit these symptoms.
https://www.quicken.com/support/how-backup-or-restore-your-quicken-data2) File InformationPlease provide more details about your Quicken data file.I'd like to know if you have account registers where a single account is approaching or exceeding 16,000 transactions.
And I'd also like to see the "File Information" window (See below)
Is any cloud backup software actively accessing your Quicken data file while Quicken is running?
What is the complete file name of your Quicken data file (e.g. C:\Users\username\Documents\Quicken\QDATA.QDF)?How much total RAM do you have installed?
What version of Windows are you running?
About file size and number of transactions:
You can find out how many transactions you have in your data file by doing this:
- Click Tools / Account List. This should tell you how many transactions you have in each of your accounts in an optional column, "# of Transactions".
If this column is not shown in the Account List, click the Options button at the bottom of the Account List window, then click "Number of Transactions" to add the column.- Click Help in the Menu Bar. CTRL+click About Quicken and it'll give you a File Information box. Please capture an image snapshot of this File Information box and attach it here.
The Windows Snipping Tool (available with Windows 7 and newer) can be used to capture a partial screen image and save it to a file of file type PNG, JPG, or GIF.To attach the image here, start composing your response. At the top of the text entry window you'll see a row of icons beginning with B I S
Click the landscape "Attach image" icon. It will allow you to select and upload the captured image file from your computer. The captured image will be inserted at wherever the cursor is located in the text.
6
