Why is Quicken 2017 Home & Business losing transactions?

Stephen Knowlton

I routinely lose transactions I've entered, which puts me at risk of over-drafting my accounts, since the balance is inaccurate. I know I am entering them, as I keep a backup spreadsheet record. Go back later--they're gone. This lack of reliability is about to send me elsewhere. Anyone with any thoughts or, better yet, fixes?

Greg_the_Geek

Have you tried copying and then validating your Quicken data file? I'm using Quicken 2017 and not having a problem with lost transactions. Also, what do you mean by "I get periodic messages that it would be nice if I did"?

Greg_the_Geek

What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup? Also, are you syncing to Quicken Mobile?

Stephen Knowlton

My active Quicken file is on a local drive, in a first-level folder. I do not put data on OneDrive or any cloud storage. I do not sync to Quicken Mobile, although I get periodic messages that it would be nice if I did. I keep everything very local. I do not manually save the file, as I thought Quicken updated the database with every entry. Entries I lose are there when I input, and I only notice them lost when I go to pay the next monthly bill or do a manual reconciliation weeks later...

Greg_the_Geek

Have you tried copying and then validating your Quicken data file? I'm using Quicken 2017 and not having a problem with lost transactions. Also, what do you mean by "I get periodic messages that it would be nice if I did"?