5 accounts in the Cloud will not update

Both the mobile app and Quicken for web show 5 accounts with an asterisks. I have reset the data in the cloud from the desktop, I have deleted and added back all the accounts from the desktop and still have the same error. I am able to login to these accounts directly.


  • UKR
    UKR SuperUser ✭✭✭✭✭
    Are you talking about One Step Update failures while trying to download transactions from banks? Or are you talking about the process of Syncing your data file to the Sync to Mobile / Web server?

    In case of transaction download problems

    Please provide more details.

    What version and release of Quicken are you using? Click Help / About Quicken (Mac: Quicken / About Quicken) to determine year/version and release.  You must be on the latest release (patch) level for your supported Quicken version. If you're missing patches, update your software first.
    What version of Windows or Mac OS are you using?
    What error codes, error messages, symptoms do you get?
    What bank(s) are you having issues with?
    What account types (checking, savings, etc.) are you having issues with?
    Does this problem occur when you run One Step Update from your desktop or when you initiate a download using the Quicken Mobile App or Quicken on the Web?
    What have you tried so far to resolve the issue?

  • mrbill
    mrbill Member, Windows Beta Beta
    Quicken 2020 R23.14
    It is up-to date
    Windows version 10
    Error on browser app is an EXCLAMATION mark asking to upgrade credentials
    USAA Bank, checking,savings and credit card
    Chase bank, credit cards
    Does NOT have a problem with One Step Update only on mobile app and Quicken on the web
    I have reset the cloud from the desktop. I have deleted all accounts from the cloud and then re-entered them. I have put in my credentials when getting the error and the credential pop-up window hangs
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