Error when adding TD Auto Finance account

Hi, all.

I am attempting to add a new account to Quicken from TD Auto Finance. When I do so, I get an error which states, "Wait. Your financial institution has a request. CC-579". There is no further information other than a note that states I may need to sign out of their website before downloading transactions. I'm not signed into the TD Auto Finance website when attempting to add the account to Quicken. I've attached a screen capture.

I called TD Auto Finance and, as expected, they sloughed if off with a "this is Quicken's fault" type response.

So, I'm reaching out to all of you here with a plea for assistance.

Thanks in advance for your help.

Answers

  • mcdondemcdonde Member
    I have exactly the same problem with RBC Royal Bank when trying to add an account. Through the troubleshooting process all of the accounts were taken offline. Now I can't reactivate them. They told me to contact RBC and I got the same response as you.
  • NotACPANotACPA SuperUser ✭✭✭✭✭
    Are you running Q US, or Q Canada?
    Because there's different names, in Q, for TD Auto in the US vs. TD Auto in Canada.

    23292    23292    23292    TD Auto Finance    http://www.chryslerfinancial.com/    1-800-556-8172    http://www.chryslerfinancial.com/    ACTIVE                   BANKING,CREDIT,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA

    61464    61464    61464    TD Auto Finance Canada- Consumer    http://www.tdautofinance.ca/    N/A    http://www.tdautofinance.ca/    ACTIVE                   BANKING,ACCOUNTINFO&EXP-WEB-CONNECT    NOT_QBP    NA


    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
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