Password Vault - Unable to Enter Bank Password

On a routine one-step update this week, I noticed my Chase bank account was unchecked, so it would not receive an update. So I checked the box and I was prompted to enter and save my password.

But when I enter my password and save, I get a new pop-up labeled "to continue, enter the password for the following institutions:" and the same Chase bank account is listed.

I've tried resetting online access and deleting the Chase online account settings and re-enabling it. I even tried deleting my password vault and recreating it, but I still can't enter a password for my Chase account.

How do I fix this?


  • UKR
    UKR SuperUser ✭✭✭✭✭
    By any chance, is the password you are trying to use longer than 16 characters?
    Or does the password contain special characters other than A...Z, a...z, 0...9? If so, which ones?  Express Web Connect - connected accounts cannot use these characters in passwords:  & < > \ or / 

  • mrmeyer
    mrmeyer Member ✭✭
    No special characters, and it's shorter than 16. And I haven't changed it - it was working fine last weekend, but then this week it was unchecked and I can't save a password anymore.
  • mrmeyer
    mrmeyer Member ✭✭
    And this problem I stumbled on is related, I'm sure -

    I open a Chase credit card, and it's still set for online access. I try to update, but get the "enter your password" issued described above. So I disable online access, and Quicken goes ahead and contacts my bank... and hangs, with the "account details" box open.
  • I am having the exact same issue with 3 of my accounts. The updates worked fine 2 days ago. When I tried to update today, the 3 accounts will not accept or save the passwords in the vault.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's try some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems

    If after all of the above you're still having problems, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at  (US) or (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
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