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RESOLVED 3/19/20: 11/23/19 Navy Federal Credit Union returns CC-501, 502, 505, 506, & 585 errors

Quicken_NatalieQuicken_Natalie Moderator mod
edited March 19 in Current Online Banking Issues
Some Quicken for Windows users may receive a CC-501, 502, 505, 506, or 585 error when attempting to add or update accounts with Navy Federal Credit Union in Quicken. 

This is an emerging issue that is currently being investigated. There is no ETA on a resolution at this time.

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the yellow star in the upper right corner.

Thank you!

Alert ID: 7182236

 
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Comments

  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 12/4/19

    This Alert is still listed as ongoing. There is currently no ETA on when it will be resolved.

    Thank you for your patience!

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    UPDATED 12/15/19

    This Alert has been updated to exclude errors CC-501, 502, 505 & 506, as they have been resolved.

    However, some Quicken for Windows Users may still receive a CC-585 error when attempting to add or update accounts with Navy Federal Credit Union in Quicken.

    There is currently no ETA on a resolution for the remaining error.

    We appreciate everyone's patience as this continues to be worked on!

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 12/30/19

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you! 

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 1/15/20

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you! 

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 2/18/20

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you! 

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 3/1/20

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you!

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    UPDATED 3/14/20

    We have identified the cause of this error and have taken steps to resolve the issue.

    Moving forward, Users that are adding or updating their accounts with Navy Federal Credit Union in Quicken will be required to enter an authentication code. The code will be sent via text message from the financial institution.

    Please allow 3-5 days for a fix to be implemented.

    We appreciate everyone's patience as we work through this!

     
  • Quicken_NatalieQuicken_Natalie Moderator mod
    RESOLVED 3/19/20

    This Alert has been marked as resolved.

    If anyone has any issues adding or updating their accounts with Navy Federal Credit Union in Quicken, please contact Support so that normal troubleshooting procedures can ensue. 

    Thank you!

     
This discussion has been closed.