How do I get the automated phone call if it's not coming in and the call center is closed

I've been trying to log into my bill pay account but I'm not getting the call to input the verification code.
Then I try to contact their online support through chat or call and they are closed for Thanksgiving? I can see a reduced staff but being a contact center manager myself you can't just close on a holiday when people will be using your product. This is day I'm using to catch up because I work the other days. To not be able to get into my account is very frustrating when there is also no way to get help to address it today.

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