Syncing removes categories and deletes transactions

For several months, syncing has corrupted my data by removing categories and/or deleting transactions altogether. Syncing to the "cloud" alone does not cause corruption; however, the first time I use my Android app and then resync from the cloud to the desktop, it corrupts data 100% of the time. It always removes categories, seemingly at random, and often 4 or 5 at a time. Occasionally it deletes transactions altogether, and not necessarily recent ones. I just spent several hours comparing registers from my current file and a known good backup and discovered that there were transactions deleted from years ago.

I have reported this issue before and I have ALREADY done all of the usual things, such as repairing my file (multiple times) and resetting the cloud (innumerable times).

Every time a new version of the Android app comes along I am hopeful that this problem will have been fixed, but nothing has changed.


  • Quicken_TykaQuicken_Tyka Moderator ✭✭✭✭
    Hello @tbclark3

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you are still experiencing this trouble with the mobile app, can you provide the location of your Quicken file?

    Is the file stored in cloud-based storage or on a network drive? This can cause behaviors similar to what you are reporting.

    For more information on locating the Quicken Data file, please see if the information available here

    Let me know!

    -Quicken Tyka
    -Quicken Tyka
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