Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.
If you are still needing assistance with downloading IRA accounts in Quicken, please take a moment and review the information available here, and post back to let us know what version and release of Quicken you are using.
Please also let us know what is happening when you attempt to download the IRA accounts. Do you receive any type of error message or code? The more information you can provide regarding this issue will help the Community to better understand and assist.