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Unable to activate new software

After purchasing Quicken Deluxe from Quicken.com and installing the new software (was using the 2017 version), I received a confirmation email that stated my User ID was my name (not my email address). Somehow, during past dealings with Quicken, I have two accounts, one under my name and the other under my email address. While following the setup screens to activate the software, I get locked into a closed loop and cannot get out of it and cannot activate Quicken. I spoke with Customer Service for about an hour until he hung up on me. I got the impression he didn't know how to fix my problem, so I didn't call back. Any recommendations would be appreciated. Thanks.

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