John Campbell said:
== OOPS! Just went back to the home page and saw that Sarah did post an update and explanation under a different thread.
Anybody tried the new update 24.11 that was released today? I have been successful in my updates and I am getting a bit gun shy with these updates.
Soap-Box Statement -- Considering the timing (end-of-year), length (30+ days?), wide-spread exposure (multiple versions and user profiles), along with limited root cause & beta-fix communications, I agree with others that Quicken has some goodwill to recoup. After over 40 years leading IT groups and departments in Fortune 100 companies I can affirm issues will happen. How they are acknowledged, worked (and yes, this can take time), and ultimately how the resolution is communicated is key. My confidence is lower than in December. I continue to encourage Quicken to more clearly communicate what the cause was and afford those affected some level of compensation for the lack of usability of this products core-value function during this time. Individual account updating could have been done in a simple spreadsheet without a paid product. The product and its' included functions are somewhat unique in the marketplace and I continue to consider them above average. They now need to reclaim the user community confidence.