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Register Memo field stopped being populated from Memorized Payee List

Recently when I enter payee information in a transaction register and the payee has an entry in the Memorized Payee List the register's Memo field does not populate from the Memorzed Payee List Memo field. The Payee field auto fills and there's no problem with the Catagory field. All three checkboxes in the Edit Memorized Payee window are blank. How do I fix this.
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Comments

  • Quicken_Natalie
    Quicken_Natalie Moderator mod
    edited December 2019
    Hello PhilliG,

    Thank you for taking the time to report this issue to the Community, although I apologize that you have not yet received a response.

    If you are still needing assistance with the Memorized Payee List in Quicken, please take a moment and review the information available here and post back to let us know what version and release of Quicken you are using.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    Quicken Natalie

     
  • PhilliG
    PhilliG Member
    I have been requested to include information about my Quicken product:

    Quicken - Premier (Subscription valid until Aug 20, 2020)
    Year: 2020
    Version: R23.17
    Build: 27.1.23.17

    OS: Windows 10 Home
    Version 1903
    OS build 18362.535
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Are you creating a new register transaction from the new transaction entry line in the register?
    Are you sure the MPL entry is used to build the new transaction? Or is Quicken using a previous register transaction as a model for the new one?
    Please check to see that all settings related to memorization and recall are enabled in Edit / Preferences / Data Entry & Recall.
    It might help if you showed us what you are seeing ...

    Sometimes a picture is worth a thousand words …
    Can you please capture one or more images of the parts of your Quicken window showing the issue, sensitive information blacked out as necessary to protect your privacy but annotated to describe the situation, and attach the image(s) here?
    The Windows Snipping Tool (available with Windows 7 and up) can be used to capture a partial screen image and save it to a file.  Microsoft Paint can be used to annotate the image.
    https://support.microsoft.com/en-us/help/13776/windows-use-snipping-tool-to-capture-screenshots
    To take a screenshot in Mac please see https://support.apple.com/en-us/HT201361
    Please create image files of type PNG, JPG or GIF only.
    To attach the image here, start composing your reply in the "Type your comment" box at the bottom of this webpage. Drag and drop the image or, at the top of the text entry window you'll see a row of icons possibly beginning with B I S
    Click the "Attach image" icon (the one that looks like a tiny landscape with mountain and sun). It will allow you to select and upload the captured image file(s) from your computer. The captured image(s) will be inserted at wherever the cursor is located in the text.


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