I cannot back up or restore my recent Quicken Data

GLE81342

Quicken Cannot open the data file because it is in use by some other application. Please close that application and try again. I do not understand what some other application means not how I find it to close it.
I have tried everything in support online but nothing seems to work. I am using a recent installation of DropBox but also cannot even use my flash drive without getting this message.
In all of the years I have been using Quicken I have never had this problem until I installed Dropbox.
Eileen

GeoffG

You can use Dropbox, it's just how you use it. Quicken makes system backups to the same folder as your Quicken data file, only in the \backups folder. Quicken should be saving to your Documents folder. So the QDF data file is under ...Documents and the backups should be under ...Documents\Backups. When you perform a manual backup, you should save it off to another location, preferably on another drive. From this location is where you want to copy from, then  to DropBox. This provides backups in case the PC is completely lost. In your case, you can continue to use the flash drive, but additionally save to DropBox. What you gain is redundant backups. You can never have too many backups.

GeoffG

The issue is you are saving Quicken to a DropBox folder. This is not allowed as the application continues to keep the file open during use and DropBox is trying to copy it to the cloud.

You can use DropBox, but you must copy the backups to the folder. Never use your current data file in a Dropbox folder either.

GLE81342

I appreciate your response but still is not clear to me. Quicken has partnered with Dropbox and is recommended by them. I have talked with tech support and also watched Quicken videos using Dropbox on YouTube, showing how to backup and restore data. Still hasn’t worked for me . You are saying I must copy the backups to the folder. I can’t even get a backup nor do I understand what folder? Should I just uninstall Dropbox and continue to use my flash drive?

GeoffG

You can use Dropbox, it's just how you use it. Quicken makes system backups to the same folder as your Quicken data file, only in the \backups folder. Quicken should be saving to your Documents folder. So the QDF data file is under ...Documents and the backups should be under ...Documents\Backups. When you perform a manual backup, you should save it off to another location, preferably on another drive. From this location is where you want to copy from, then  to DropBox. This provides backups in case the PC is completely lost. In your case, you can continue to use the flash drive, but additionally save to DropBox. What you gain is redundant backups. You can never have too many backups.

GLE81342

Thank you for your response and your help.