ONGOING 1/15/20: 1/4/2020: Citibank Branded Cards receiving a CC-502/505 error

Quicken_NatalieQuicken_Natalie Moderator mod
edited January 15 in Alerts
Some Quicken for Windows and Quicken for Mac Users may receive a CC-502 or CC-505 error message when attempting to add or update accounts with Citi Branded Cards.

These cards include such store cards as Best buy, Exxon Mobile, Macy's, Home Depot, Office Depot and Staples.

Any accounts receiving this error will require an authorization on the Citibank website once again. Please follow these steps to do so:

1. Attempt to add/update the account(s) in Quicken - if the error is received, leave the error window open in Quicken and log into Citi's website via a web browser
2. Click on Profile and select More Settings
3. Click on Manage Desktop Apps 
4. Click Add Access (button will be blue)   
5. Return to Quicken and click Try Again

Once completing the authorization steps, these accounts should update successfully in Quicken.

Please note that the Citibank website shows the opposite order of going to the site and clicking
Add Access first, this does not work. Please follow the steps listed above to authorize the account(s). 

If you would like to be automatically notified of any updates regarding this issue, please "bookmark" this Alert by clicking the yellow star in the upper right corner.

Thank you!
-Quicken Natalie 


  • Quicken_NatalieQuicken_Natalie Moderator mod
    ONGOING 1/15/20

    This Alert is still listed as ongoing.

    There is currently no ETA on a resolution. 

    Thank you! 
    -Quicken Natalie 
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