Why does Quicken depend on users to conduct testing of software

xssnco
xssnco Member ✭✭
Whay does Quicken depend on its subscirbers (who pay fot the servide) to conduct verification and validation of its software as evidenced by the hot patch associated with the recent one step update issue?

Comments

  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    No matter how much testing is performed on a complex software program before it is released, there may be issues that are not detected.  When Quicken stages a release, they're limiting the exposure of the product to minimize the number of users impacted by issues the earlier testing missed.  If all goes well, they expose additional users.  If not, the stage release is pulled and a new release eventually is staged.  Eventually, staged release is officially published for general consumption.

    When there is a significant issue that appears after a release has been officially published that impacts many users and an update that addresses the issue becomes available, Quicken will announce the availability of the staged release for those that have bewn impacted by the issue.
  • xssnco
    xssnco Member ✭✭
    If that’s the case Quicken should be crediting our subscriptions for testing their product
  • mshiggins
    mshiggins SuperUser ✭✭✭✭✭
    I really would like to have a look at their internal testing procedures. 

    Quicken user since Q1999. Currently using QW2017.
    Questions? Check out the  Quicken Windows FAQ list
  • Sherlock
    Sherlock SuperUser ✭✭✭✭✭
    xssnco said:
    If that’s the case Quicken should be crediting our subscriptions for testing their product
    You may want to review: https://www.quicken.com/terms-of-use
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