Issues installing R23.21

System

This discussion was created from comments split from: Having trouble with one-step update (updated title).

jonarcherjones

tried to download the new build and run it. It removes my old version and then fails so now I have nothing. log is pasted below:
=== Verbose logging started: 1/7/2020 8:14:42 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\Users\JONARC~1\AppData\Local\Temp\pft93C6.tmp\DISK1\Setup.exe ===
MSI (c) (BC:D0) [08:14:42:176]: Resetting cached policy values
MSI (c) (BC:D0) [08:14:42:176]: Machine policy value 'Debug' is 0
MSI (c) (BC:D0) [08:14:42:176]: ******* RunEngine:
******* Product: C:\Users\JONARC~1\AppData\Local\Temp\pft93C6.tmp\DISK1\Quicken.msi
******* Action:
******* CommandLine: **********
MSI (c) (BC:D0) [08:14:42:176]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (BC:D0) [08:14:42:176]: Grabbed execution mutex.
MSI (c) (BC:D0) [08:14:42:323]: Cloaking enabled.
MSI (c) (BC:D0) [08:14:42:323]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (BC:D0) [08:14:42:326]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:60) [08:14:42:345]: Running installation inside multi-package transaction C:\Users\JONARC~1\AppData\Local\Temp\pft93C6.tmp\DISK1\Quicken.msi
MSI (s) (AC:60) [08:14:42:345]: Grabbed execution mutex.
MSI (s) (AC:D4) [08:14:42:347]: MainEngineThread is returning 1603
MSI (s) (AC:60) [08:14:42:362]: User policy value 'DisableRollback' is 0
MSI (s) (AC:60) [08:14:42:362]: Machine policy value 'DisableRollback' is 0
MSI (s) (AC:60) [08:14:42:362]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (AC:60) [08:14:42:362]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:60) [08:14:42:363]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (AC:60) [08:14:42:363]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (BC:D0) [08:14:42:366]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (BC:D0) [08:14:42:367]: MainEngineThread is returning 1603
=== Verbose logging stopped: 1/7/2020 8:14:42 ===

Quicken_Tyka

Hello @jonarcherjones

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, I would perform an uninstall using the QcleanUI utility and then reinstalling the Quicken application.

The steps and instructions for running the QcleanUI can be found in the link below. 

https://www.quicken.com/support/using-qcleanui-uninstall-quicken

I would then attempt to reinstall from https://www.quicken.com/activate

Let me know how it goes!

-Quicken Tyka

Curt Herge

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