Unable to link Optum HSA

patjdixon

I was told by Optum HSA Bank that Quicken cannot link to their accounts due to an incompatibility. I have Mint linked to these accounts successfully. Is there any way to make this work?

cf77

Same issue here, my HSA was moved to Optum Bank from hsabank.com. Seems like Optum HSA may have blocked Quicken based on the error I get (below). Been trying it for a few days and get the same thing.

institution login: can't setup (aggregator error)
BID: 50058
FI name: Optum Bank

"status" : "AGGREGATOR_IN_ERROR",
"aggregators" : [
{
"cpAggStatusDetail" : "Error 155 FI is blocking our access",
"isProcessing" : false,
"aggStatus" : "FI_BLOCKING",
"cpAggStatusCode" : "ccscrape.155"
}

Anyone know what is going on?

Quicken_Tyka

Hello @patjdixon and @cf77

A permanent block has been placed by Optum bank on downloads to Quicken.

Only the financial institution or their service provider can determine if and when they will allow connections through Quicken once again. 

Thank you,
-Quicken Tyka

rismanma

I called Optum Bank HSA customer service on Feb. 1 and was told their technicians are working on it, but the representative didn't seem to have any information about why it was blocked or when it may become unblocked