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How can I edit the Financial Institution Field for an account?

I'm trying to setup a new BillPay account. The edit window shows a financial institution of zzz Quicken Bill Pay. When I attept to edit it I get a message stating that I have to first accept download. The is no download to accept.


  • dbaynedbayne Member ✭✭
    The image of the message is shown below.
  • Quicken_TykaQuicken_Tyka Moderator mod
    Hello @dbayne,

    Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

    If you haven't done so already, please take a moment to review the steps and information available here.

    Once that is complete, to deactivate Quicken Bill Pay:

    1. Open your Quicken Software.
    2. Go into the register of the account you wish to deactivate.
    3. Click on the Overview tab at the top of your register.
    4. Once you are in Overview, click the Change Online Services button.
    5. In the Online Payment area of this window it will indicate that Quicken Bill Pay is Activated. Choose the option to Deactivate the online payment.
    6. Follow any prompts to continue with the deactivation. Please read the messages carefully as you may be required to make changes to your register to deactivate.
    If you do not see a Quicken Bill Pay option that does not contain "ZZZ" please follow the steps available here.

    Let me know how it goes!

    -Quicken Tyka
    -Quicken Tyka
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