QWin usually crashes during backup

At the end of every session, I routinely back up my Q data to my C: drive. (A background backup copies changed files to my NAS drive every night.)
For the past several weeks, Q has been crashing during backup, giving the dialog to send crash data to Q staff.
Am I the only one, or are others experiencing this?
QWin R23.20.
Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.

Comments

  • NotACPANotACPA SuperUser ✭✭✭✭✭
    I jumped straight from R23.18 to R23.21 ... and haven't seen such.
    Q user since DOS version 5
    Now running Quicken Windows Subscription,  Home & Business
    Retired "Certified Information Systems Auditor" & Bank Audit VP
  • GeoffGGeoffG SuperUser ✭✭✭✭✭
    I've not experienced any issues with backups. Is there a reason you are not manually backing up directly to NAS? It works flawlessly for me and no additional processes.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 1909
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    I updated to R23.21 and will see whether this recurs.
    I back up to C: (a SSD) because it's faster and I back up more than once a day. My NAS spins down after a time, and I don't like waiting for it to spin up.
    This is on my old desktop machine recently upgraded from Win7 to Win10. I ran CHKDSK and there were a few messages which didn't look critical, but usually there are none.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    Grumble. I am still consistently crashing in 23.21 during manual backup. I have been sending dumps and logs into the black hole of doom. (Which I guess is better than the blue screen of death.)
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • GeoffGGeoffG SuperUser ✭✭✭✭✭
    @Rocket J Squirrel Do you have a mechanical D: drive you could test for backup? Considering Quicken backups are one step removed from asking for a 3.5" floppy, maybe the SSD is too fast and somehow Quicken is not realizing it's done?
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 1909
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    edited January 16
    GeoffG said:
    @Rocket J Squirrel Do you have a mechanical D: drive you could test for backup? Considering Quicken backups are one step removed from asking for a 3.5" floppy, maybe the SSD is too fast and somehow Quicken is not realizing it's done?
    I've been using this machine with unchanged hardware for at least 8 years. No spinning disk attached. Q never had any trouble backing up until recently. If I restart Q after it crashes, backup works fine. Backup issues started around the time I upgraded the PC to Win10. Maybe I'll try running Q in Win7 compatibility mode, LOL.

    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • GeoffGGeoffG SuperUser ✭✭✭✭✭
    Stupid Vanilla changed my intent. I was asking if you have a mechanical D drive for test if it makes a difference, not a smiley face. If so, easy test. If not, then do what you are proposing.
    user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 1909
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    I understood what Vanilla did with your D + colon. :smiley:
    I have no mechanical disk drives other than my NAS.
    I have another Win10 machine I use for testing. I have been trying to reproduce the issue there because if I can reproduce it in a test version, I can report it as a bug. But so far, I can't reproduce it on my test machine using the same data file as on my production machine.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
  • Rocket J SquirrelRocket J Squirrel SuperUser ✭✭✭✭✭
    I'll wrap this up. A complete QCleanUI + Registry cleaning + reinstall solved my backup problem. No more crashes. Could have been worse.
    Quicken user since version 2 for DOS, now using QWin Premier Subscription on Win10 Pro.
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