Direct Connect not working with Suntrust Bank

I cannot Direct Connect to Suntrust Bank. Suntrust says all is good on their end. I either get a HTTPS 500 error or it says i tried too many times to access and my acct is locked. Suntrust assures me my account is not locked and all looks good on their end. This problem started 12/11/2019 I have called Quicken support several times yet no resolution and no follow up from Quicken Support.


  • Ralph HarmsRalph Harms Member
    Having same Problem
  • Quicken_NatalieQuicken_Natalie Moderator mod
    Hello @Frank & @Ralph Harms,

    Thank you for taking the time to visit the Community and post your issue, although I apologize you have not yet received a response.

    It seems the Community may need a bit more information to be able to assist further. Please take a moment to review the information available here and post back to let us know what version/release of Quicken you're using.

    The more information you can provide regarding this issue will help the Community to better understand and assist.

    Thank you,

    Quicken Natalie 
    -Quicken Natalie 
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