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Since installing version R23.21 Quicken has crashed several times.

No message, Quicken just shuts down. Has anyone else had this problem.

Comments

  • Quicken_Tyka
    Quicken_Tyka Moderator mod
    Hello @jwt535

    Thank you for taking the time to visit the Community although I apologize that you haven't received a response. 

    If you are still experiencing crashes when using Quicken, and have done so already, please take a moment to review the steps and information available here.

    If the trouble persists, I would contact support for more advanced troubleshooting.

    https://www.quicken.com/support#contact-support

    Thank you,

    -Quicken Tyka

    ~~~***~~~
  • GeoffG
    GeoffG SuperUser ✭✭✭✭✭
    edited January 2020
    Yes, I experienced a crash after recent install. I would suggest installing the mondo patch for the same version available from the link below. No need to uninstall.

     user since '92 | Quicken Windows Premier - Subscription | Windows 10 Pro version 20H2
  • jwt535
    jwt535 Member ✭✭
    I believe I found the problem. I had added a loan account with "0%" interest. When I selected that account from the account list the crash occurred. After adding a valid number to that field the crashes stopped.
  • Bryan128
    Bryan128 Member ✭✭
    Still, such a condition should not be able to bring down the entire application. They need to do better.
  • jwt535
    jwt535 Member ✭✭
    I can't disagree with that. However that solution only works once. The next time I edit the account the rate is back to 0%. I leave at 0% and select it in the account list it crashes again.
This discussion has been closed.