If you haven't
rebooted Windows since you installed the latest software update, please do so
now and then try Quicken again.
Still not working?
Let's try some
"Troubleshooting 101" to ensure the Quicken software is installed and
updated properly and that your data file is in good working order.
Please perform all the steps in this document:Troubleshooting
101 - Fixing Software Installation and Data File Problems
Using Carbonite, OneDrive, Dropbox, etc. as the Backup
discussion, Carbonite is assumed to be the backup product in effect. Replace
"Carbonite" with the name of your backup tool.
It is also assumed that your Quicken data file is stored in the default (and
recommended) location C:\Users\_your_username_here_\Documents\Quicken)
IMHO, you should
keep Carbonite (or any other third party backup product which you use) away
from your live Quicken data file. It will interfere with some Quicken
operations, especially Manual Backup.
Carbonite to backup either of these files:
- The backup file created by Quicken Automatic Backup
- The backup file created by Quicken Manual Backup as you close Quicken.
Backup settings in
Quicken are stored in Edit / Preferences / Backup.
If you choose the
Automatic Backup file as Carbonite candidate (or even if you don't), activate
this process and set it to execute every "1" times Quicken closes.
The Automatic Backup file always goes to a \Backup folder that's part of the
folder which contains your current Quicken data file, usually
If you choose the
Manual Backup file as Carbonite candidate, create a separate
\Quicken\Carbonite_Backup folder and direct the Manual Backups to go there
every "1" times Quicken closes. Select the "Add date stamp to
file name option" so you get multiple backups and not just one that is
overwritten every time.
For a belts and
Automatic Backups go
to Carbonite, Manual Backups go to a USB stick or external hard drive.
One can never have
enough backups of your Quicken data file. BTDTGTS!
Note: It's been
brought to my attention that some versions of Quicken may not start the backup
process upon close and/or Sync to Mobile if you close Quicken by any command
other than clicking the (used to be red) "X". Using the other
commands, Quicken may just simply wait for you to open a new file to resume.
If you Sync to
Mobile, a complete Sync process may take many minutes.