system crashing

has anyone experienced the system just closing when chosing an account or just moving around the screen for no known reason?

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Answers

  • Greg_the_Geek
    Greg_the_Geek SuperUser, Windows Beta ✭✭✭✭✭
    What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Quicken Subscription HBRP - Windows 10
  • johnnypkg
    johnnypkg Member ✭✭
    sorrythis is in Quicken 2017 windows ver R19.7

    this just started happening arond the past week or so
  • johnnypkg
    johnnypkg Member ✭✭
    not receiving any error message the program just closes...
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
    Hello @johnnypkg

    Thank you for taking the time to visit the Community to post your issue.

    Are you able to provide the path that contains the Quicken File?
    What is the path to the folder that contains your Quicken data file? Do you have Controlled Folder Access enabled in Windows Defender? Are you using OneDrive, Dropbox or Google Backup?
    Are you using anything mentioned above, as these circumstances may be causing the Quicken to crash?

    Please let us know!

    -Quicken Tyka
    ~~~***~~~
  • johnnypkg
    johnnypkg Member ✭✭
    edited January 2020
    yes onedrive....always never had any issues
  • johnnypkg
    johnnypkg Member ✭✭
    ok i will do that
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